In what can either be chalked up as the most insignificant change to catering in a few years or yet another move to destroy a product through minor changes the dinner meal service in BusinessFirst on United Airlines‘ 2-cabin long-haul planes is being trimmed. This time it is the appetizer course being cut, being reduced to one option from the current two. The change takes effect March 1, 2013.
In the grand scheme of things this really is a non-event. The food isn’t that good to begin with and losing one appetizer option isn’t really all that big a deal for most people. At the same time, it is quite easy to see this as another "death by a thousand cuts" move. The catering for BusinessFirst was already downgraded once back in May 2012 to only have cold appetizers. At that time, however, the 2-cabin planes kept a choice of two while the 3-cabin planes were reduced to the single option. Apparently the move was such a rousing success that they’re expanding it to the 2-cabin planes, too. That, or they figure no one cares enough for it to matter.
Such is life in the world where improved service offerings are more rare than they should be.
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