When United Airlines announced last August that they’d be changing the seats on their Airbus A319 and A320 planes there was a bit of concern among their customers. The Recaro Slimline seat is a VERY basic product. It has been widely deployed in Europe (the Lufthansa Group of airlines has made it their default for narrow-body planes) and it is not particularly comfortable for flights of more than an hour or two. That can work in Europe where the hubs are more central and the flights are generally shorter. For the US market, however, it would have been a potentially unpleasant ride. A United official announced today that the carrier will be including the "comfort package" in their version of the seats. That should have many passengers quite relieved.
The new seats are manufactured by RECARO, and you may recognize the specific model from several European carriers, who feature it on many of their mainline narrow-body aircraft. However, because we fly our Airbuses over longer stage lengths than the typical intra-Europe segment, our version of the seat will have several upgraded comfort features over the base model. These include multi-directional headrests, added lumbar support, and a different seat bottom cushion with more padding and multiple layers of soft memory foam. The literature seat pocket has been moved higher, which facilitates the above increase in knee space, and there’s a new amenity pocket specifically for personal items.
As part of the same announcement a scant few details on the streaming media offering were made public:
Along with Wi-Fi, the addition of on-demand streaming video will become the standard for our Airbus fleet. As a result, when these aircraft go in to have the new seats installed, the traditional audio/video system with dropdown monitors will be removed. However, these aircraft won’t “go dark”—Wi-Fi will be available on all aircraft that have the new seats. In any case, like Wi-Fi the streaming product will eventually have pricing attached to it, although we do plan to offer a limited range of complimentary content until we finalize these plans.
The 747s are also getting the streaming media option and it was previously stated that the content would be free on those planes; it is interesting to see the slightly different tack being taken with the short-haul fleet.
Finally, for the Channel 9 lovers, the IFE retrofit means that offering will disappear. That’s definitely a bummer.
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