Two months ago American Airlines altered their policy for free holds and refunds on tickets purchased. At the time two different versions of the new policy were published (TPG, OMAAT) and let’s just say I may have had a small incident related to the new policy recently (and the conflicting advice from the above two sources) so I spent a bit of time trying to figure out what the actual policy is.
As required by the DoT rules AA still allows for a free 24-hour hold on all tickets for travel more than 7 days from the date of booking. This has not changed from prior policy. Inside of 7 days the policy is different. For those tickets AA no longer allows a free hold but does allow free refunds within 24 hours of the purchase. This is above and beyond what the DoT requires but it is also different from what things were like previously. I do find it slightly annoying that AA is approaching this policy differently from the other major airlines as I often forget their rules are different but Ill hopefully not pay too dearly for that forgetfulness over time.
And, should there be any further confusion as to how I drew the above conclusions, here’s the exact conversation I had with @AmericanAir to get the full details.
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