8 Responses

  1. Thezipper
    Thezipper at |

    Thanks for getting the full story… Sucks that one needs human intervention to book a stopover now. Does one need to “pay” to speak w a DL agent to book this?

  2. Gary Leff
    Gary Leff at |

    Reservations agents were seeing awards price higher with stopovers, too. It wasn’t just a website glitch. They’ve put out a memo now to res agents. Good luck with agents being aware of the issue, or successfully managing to manually price.

    I did not claim this was a devaluation, I asked whether it was the elimination of stopovers on international awards? Or whether it was some kind of a glitch, and suggested in my post that a glitch was entirely plausible.

    But if you think you’re getting a reasonable story from CorpComm then you’re far more gullible than I thought. What this amounts to is if you know you’re really supposed to pay fewer miles, you can play phone roulette until you find an agent who can help. Hopefully they’ll at least waive the telephone booking fee!

    Delta continues to charge members more miles than they’re supposed to, with no notice on the website and no indication so far that they will be refunding these overcharges. That may be the result of a tech change, but it’s still a big deal.

  3. LarryInNYC
    LarryInNYC at |

    You’re being uncharacteristically generous to Delta in your interpretation.

    Nothing they said to you indicates that the removal of stop-overs from the web site was a technical error rather than a deliberate policy decision. It’s pretty clear that they’re banking on people “purchasing” awards online for the higher price which seems kind of sleazy. I think it’s fair to say that their policy has changed to 1) make it much harder to book that stopover itinerary and 2) trick people into paying the no-free-stopover price.

    Furthermore, I don’t think anyone has any evidence other than the assurance of this Delta spokesperson that stopovers can be booked — or will eventually be able to be booked, if additional training is required — via an agent.

    Eliminated stopovers? No, not entirely. But cut back on them fairly drastically? Yes.

    Finally, there’s really no other explanation for pushing out this programming change other than that they’re going to be removing stop-overs completely with their next set of updates to the program. So the upcoming elimination of stopovers isn’t confirmed, but I don’t think it’s “far from confirmed” either.

  4. Andy
    Andy at |

    I think you are being a bit generous towards Delta here. How many people trying to book award tickets know the rules? If a customer just goes ahead a books the higher award will Delta refund the miles? I bet not. Why is there no message posted on the website saying if you wish to book a stopover award please call the reservations center? I do not share your optimism that this is merely a glitch, I hope I’m wrong but I think it’s goodbye stopover in 2015. 50000 miles to fly a crappy KLM/AF coach seat with a nice table in the middle, I don’t think so. Anyone who as reservations for 2015 I hope you don’t need to change them.

  5. So, now Delta is getting rid of award stopovers - Wandering Aramean

    […] No, Delta did not kill stopovers on awards […]