9 Responses

  1. Harrison
    Harrison at |

    While it bothers me that the DOT is apparently ok ignoring their guidance and treating United differently than other airlines who have been fined in the past, the part where the DOT is telling United not to respond to consumers is even more troubling. If I understand it all correctly, United has cancelled these tickets without notifying customers, customers complained, and the DOT is telling United it doesn’t have to respond to customers, a clear change from past practice. That is a very scary precedent.

  2. Tim
    Tim at |

    Again the the best post on the subject. I tend to agree with not enforcing these tickets, but the DoT has started down a slippery slope and that does make me nervous. And boy I don’t think United could have handled this worse.

  3. mtlmr
    mtlmr at |

    I don’t quite agree on your objections, but then I am from a different legal system, where principles goes first.

    I do wonder if they are reinstating all tickets sold from Denmark, with a Danish card?

  4. DaveS
    DaveS at |

    “Bad faith” could hardly be more evident than in this case. I have absolutely nothing against trying for a mistake fare. But manipulating a website to get one, then filing complaints with DOT, is completely unsympathetic behavior. Good for United, good for DOT. I just hope the unintended consequences of the actions of these greedy people isn’t a loosening of legitimate protections for legitimate consumers.