3 Responses

  1. Nick
    Nick at |

    Refreshing to hear something I have believed for a while, ie that status is most valuable to both parties when it has to be earned. The more you give it away the less valueable it becomes. United would do well to pay attention, judging by the legions of 1k’s on the upgrade lists these days.

  2. Better By Design
    Better By Design at |

    Agreed, this is very interesting to hear – I’m curious what sort of recognition they come up with, apart from all the “recognition” that loyalty status is supposed to confer.

    The philosophy is correct, but the implementation is going to be interesting.