A few weeks ago United started making changes to the account security parameters for MileagePlus members. At the time I suggested avoiding the changes as long as possible given some quirks in the way the system was rolling out. I’m still not a fan of the way it is being deployed or the choices united made in setting up the new system but fighting it is futile so the best advice I can offer is to go in aware of the changes and to make smart choices based on that.
Among these smart choices:
- If you do not know the password on your account change it now, before setting up the other new security questions.
- Write down the answers to your 5 “security” questions. Generally writing down passwords is bad but FF accounts aren’t what most attackers are going for and odds of remembering them all otherwise are astonishingly low.
- Stop trying to figure out how or why airlines do things like this. I know the heart is in the right place but this implementation sucks and I’m surprised anyone thought it was a good idea. Besides, trying to resist it is less likely to be successful than jousting with windmills.
So, yeah, it sucks. But I still like the points I have in the program enough to put up with it.
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