Back in January I received a fraud alert from Chase, letting me know of unauthorized charges on my primary travel card. It was mildly annoying but the new card arrived quickly as I learned the new number and, generally speaking, it was a non-event. Now I have a pretty good idea where the fraud came from.
Turns out that HEI Hotels & Resorts, owner of 60+ hotels across the country, was the target of hackers who compromised the payment processing software at some 20 of the company’s hotels. I finally saw the list today (thanks, Stephan) and I immediately recognized one of the listed properties.
In 2015 I was working in Nashville for a couple months. I stayed at the Sheraton Music City a few times until I got the proper corporate booking code from the company I was at. And that Sheraton was included in the list of affected hotels during the time I was staying there. Oops.
On the one hand, I guess I’m happy to have an idea of where the problem started, though zero chance of confirming that for sure. On the other hand, I can’t say that it really matters all that much. I suppose that’s the real benefit of zero liability to me from the banks and their ability to reissue cards overnight if needed. Sure, I was annoyed to learn a new CC number, but it really made no difference inter end. And it won’t change my booking patterns in the future. Would it change yours?
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