36 Responses

  1. Brian Bardwell
    Brian Bardwell at |

    Was it Alan? Joking aside, good piece, Seth.

  2. Matthew Kelly
    Matthew Kelly at |

    Agree that the deference shown to the white guy at the time is outrageous compared to the quick yank minority folks got for simply minding their own business. I’m not sure what kind of crew training fixes that – problem is way deeper than a specific airline (or most any company)

  3. Greg Guenther
    Greg Guenther at |

    He was a bad bad man

    1. Kathleen Ruther Haehl
      Kathleen Ruther Haehl at |

      Bad hombre

  4. Hahn Gelding
    Hahn Gelding at |

    What happens if you get bumped from a flight? Does the airline refund your ticket or arrange for transportation on another carrier? If not, do you simply lose your money completely and have to pay a much higher last minute fare on another carrier? Is there any legal basis for this policy?

    1. Ryan H
      Ryan H at |

      If you get removed for inappropriate behaviour (also know as refusal to obey commands from the crew), you get nothing. And the legal basis is the airline’s Conditions of Carriage that you agree to at purchase, which universally say if you have to be removed from the plane, you get nothing. Typically, they also say you can be stuck with the cost of delay (if the airline wants to pursue it).

  5. Adam Sterling
    Adam Sterling at |

    I tweeted the following about this to someone (though this is quite a bit longer):
    I’m sort of playing Devil’s Advocate here. Does this not infringe the customer’s freedom of speech? Sure, you shouldn’t say “bomb” on the plane, but last I checked that could just get you questions for a long time (assuming you were just kidding) – but you won’t be charged with crime.

    Again, I’m not defending the man or Trump. It seems to me like a lot of the Left are afraid the Trump will take away the basic rights that one gets with living here. Yet Delta basically did just that to this customer. “We don’t like what you said so we don’t want your business anymore”

    I suppose Delta is pulling the “no shirt, no shoes, no service” card… “we refuse the right to serve anyone for any reason”. But people have said things, on and off an airplane, that is more damaging to the airline’s reputation without punishment.

    1. Seth Miller
      Seth Miller at |

      Freedom of speech is granted by the government, not businesses. A private entity absolutely can dictate policies that limit what you can and cannot do while on their property.

      If the US government said the guy cannot fly on Delta that would be a problem. But Delta is free to make that choice on its own.

    2. Sarah Kattau
      Sarah Kattau at |

      Seth is absolutely correct. People need to stop throwing around the phrase “freedom of speech” when they don’t understand what it means. Delta is not a government entity, and therefore freedom of speech does not apply on its planes. Delta may very well decide that it doesn’t want you to fly with them And has every right to kick you off at that point.

    3. Kathleen Ruther Haehl
      Kathleen Ruther Haehl at |

      He was aggressive.

  6. Brian Lin
    Brian Lin at |

    Did they actually ban this guy for good? The way I read the statement, I thought the CEO simply said “had crew witnessed this in person, the passenger would have been kicked off the flight and never flown again,” and since crew evidently did not see this in person, nothing was done, and therefore passenger was not banned.

    1. Seth Miller
      Seth Miller at |

      Yes, he’s banned.

      Bastian’s statement was twofold. First was that if they’d known how bad he was they would have booted him that time before the flight. Second was that now they know how bad he is they’ll keep him out forever.

  7. Ben
    Ben at |

    I’m with you on this Seth.

  8. Ivan Acosta
    Ivan Acosta at |

    if a certain blogger was able to fly UA again …

    1. Seth Miller
      Seth Miller at |


    2. Ivan Acosta
      Ivan Acosta at |

      I meant united 🙂

    3. Brian Lin
      Brian Lin at |

      are you banned from UA, Seth?!

      1. gobluetwo
        gobluetwo at |

        No, he’s referring to Ben, aka Lucky, from One Mile At A Time

    4. Seth Miller
      Seth Miller at |

      Nope, but OMAAT was for a while.

    5. Brian Lin
      Brian Lin at |

      Seth Miller what?!! What happened?

  9. Jaquie Resnick
    Jaquie Resnick at |

    Well said.

  10. Steve
    Steve at |

    On the other hand, Nov 12 flight from Ft Myers to Denver, drunk man made it past baggage checkin, Frontier agent said she feared for her safety. Same man at the gate entrance created a nuisance and once he was seated on the plane, pilot came to his seat to told him to behave.

    How did he bahave: he stole food and liqour off the beverage cart, he made verbal threats to sexually assualt people and commit lewd acts on himself. He made a verbal threat to tackle the pilot, open the plane door and stand up at his seat and yell, “I have a bomb.”

    We diverted to Memphis and FBI arrested him.

    I doubt this person is banned from Frontier. Frontier made an email apology and offered a $25 coupon. The Delta passenger yelling political statements seems less threatening that what I endured on the Frontier flight.

  11. Blake Stasa
    Blake Stasa at |

    lets ban people that bring kids into first class and ruin five hour flights for the rest of us.

    1. Evan Ostrovsky
      Evan Ostrovsky at |

      I buy tickets in economy and one ticket in first class for my 2 year old just to stick it to 1 percenters like you!

    2. Blake Stasa
      Blake Stasa at |

      i knew it

  12. Evan Ostrovsky
    Evan Ostrovsky at |

    I don’t even know what the author is talking about. What behavior change is he referring to?

    1. gobluetwo
      gobluetwo at |

      See the post by ABDELRAHMAN ALY just below. Seth is referring to the implicit bias present when dealing with passengers. That is, passengers are treated differently based on skin color, even by generally non-prejudiced or non-racist individuals. If a brown-skinned Muslim had ranted about Donald Trump or Hillary Clinton in a similar fashion, do you think he would have a received a talking-to, but be allowed to fly? Are Eastern European individuals considered suspicious if reading native language (e.g. Cyrillic) texts, or does that only apply to those appearing Middle Eastern-appearing individuals reading Arabic-looking texts?

      The question is when, if ever, they will get over the “that Muslim-looking guy said something not in English makes me feel nervous, but that giant white dude raving like a madman is relatively harmless” bias. There is an inherent double-standard in the platitude of “making our customers feel safe and comfortable” in these specific types of circumstances b/c that inevitably comes at the expense of feeling of safety and comfort for other innocent, non-Caucasian customers.


    Sure, let the loud obnoxious white guy fly but kick off a quiet husband and wife minding their own business on their way back home from a trip just because they were Muslim.

  14. Sheri Bjornson
    Sheri Bjornson at |

    Curious about your comment that the video was shot by a cohort of his. The story I read said the video was shot by Emma Baum, a yoga teacher, who was quite displeased with this passenger, a stranger to her. Check out her FB page. She talks about her video going viral, having given many interviews about the incident and being pleased with the final result. I don’t know if she talked or showed her video to FAs prior to flight.

    I do agree the underlying issue was not addressed.

    1. Seth Miller
      Seth Miller at |

      That was based on some other things I read. I could definitely be off there. But that makes it an even bigger question in my mind. If she didn’t share it or wasn’t asked about it prior to the flight that is an even bigger challenge to the “if we had known we wouldn’t have let him fly” story.

    2. Sheri Bjornson
      Sheri Bjornson at |

      Agreed. That story is ridiculous for many reasons. They knew enough to take him off the plane and talk to him for 15 minutes prior to letting him get back on. It doesn’t wash that they didn’t know enough to keep him from flying in the first place.

  15. Brad Mixner
    Brad Mixner at |

    Perhaps a crew and ground staff more worried about repercussions?

  16. Kathleen Ruther Haehl
    Kathleen Ruther Haehl at |

    I wonder what would have happened if one of the “Hillary Bitches” onboard had stood up and said “Here I am”

  17. Izzy
    Izzy at |

    I doubt this would be in the press for two weeks if he were a Hillary supporter. The left thinks everyone who thinks the same as they do should have any right they want, even if it infringes others, but those who disagree are not smart enough to have rights.

    1. Sarah Kattau
      Sarah Kattau at |

      Well, your comment kind of proves your point about ignorance. Yes, were it handled the same way, it would still be in the press. Because Delta allowed a plane to depart with a known threat on board. That’s news.

      And this man was pretty staunchly infringing on other people’s rights, including Delta’s rights. And I thought conservatives were all about corporations having the same rights as people.