11 Responses

  1. Michael Trager
    Michael Trager at |

    I’ve said this in numerous places: I think this is key ==> “Uber’s conduct demonstrated a lack of corporate responsibility which could have potential public safety and security implications” — and it will be an interesting narrative. Uber has done itself no favours on a corporate or local level over the past year.

    1. Seth Miller
      Seth Miller at |

      Yup…the company keeps digging holes for itself, assuming that a sufficiently large user base (and economic impact) will beat any regulatory or licensing concerns. That’s a dangerous path to tread.

    2. Michael Trager
      Michael Trager at |

      Seth, MyTaxi is fighting back hard. The thing is, in London, the cab drivers are really pretty decent. It just came down to UberX being a lot less expensive than London cabs. Now, they are giving 50% off for the weekend, with MyTaxi and other huge incentive credits. My personal opinion is that the London cabs are going to align their prices to UberX… over time. Add to it, the angst European labour leaders feel with regard to Uber.. it’s not a pretty picture. Could Uber have possibly “poked the bear” one too many times? Only time will tell.

    3. Seth Miller
      Seth Miller at |

      I used the MyTaxi app twice earlier this month while visiting. Once was great and the other had far too long a wait time, though who knows if Uber would’ve been any better; I didn’t try it. In that case I actually hailed a cab on the street and still paid with my card so no real difference to me.

      And, yes, the pricing is key. Most consumers simply don’t give a damn about anything so long as they get what they want cheaper.

    4. Michael Trager
      Michael Trager at |

      Seth, all London taxis AFAIK are contactless and accept all cards (including AMEX), so it is really is not an issue. True, not having to tender is convenient (via an APP) but it’s not major delay…

  2. David Conklin
    David Conklin at |

    I’m a fan of the Uber premium car service in London. I usually get a very nice car and top notch driver experience for less than the cost of a black cab without feeling anxious about watching a meter spin to an alarming value.

  3. Alastair Majury
    Alastair Majury at |

    Hi, thanks for sharing and showing both sides the argument. I was a frequent user of Uber whilst I was in London, mostly the basic service but at times treating myself to the premium service which as David says has a op notch driver experience for less than the cost of a regular cab. Regards, Alastair Majury

  4. Benjamin Black Perley
    Benjamin Black Perley at |

    I imagine it will get sorted. There’s a silent majority that wants Uber and couldn’t care less about the old way of doing things.

    1. Seth Miller
      Seth Miller at |

      I agree that it will get sorted. That said, I pretty strongly disagree with Uber’s approach to things like background checks for drivers and actively trying to screw regulators rather than work with them to manage the experience.

      “Disruption” is fine, but there are still rules. And there are good consumer protection reasons for many of them.

    2. Benjamin Black Perley
      Benjamin Black Perley at |

      Agree. And it will be interesting to see how people react when Uber inevitably has to raise their prices to sustainable levels. I’m happy to see them play fast and loose with the rules for 50% off. But that’s not going to last…

    3. Benjamin Black Perley
      Benjamin Black Perley at |

      Although to me the big deal with Uber is their transparency in dispatching along with the iron fist of kicking out drivers who refuse too many rides. Solves the problem of drivers cherry-picking fares or refusing to pickup rides from areas they don’t like.