11 Responses

  1. Joey
    Joey at |

    I understand human error in completing a spreadsheet as I’ve done that myself but I’m curious as to whether anyone else ever double checks the work done before inputting the spreadsheet to the system. I’d imagine seeing such an abnormally low fare for Business Class would have been identified if another person (or a group of people) or even a computer program double checked the spreadsheet.

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  2. Glen Towler
    Glen Towler at |

    I booked a error fare once from Wellington to Oakland CA. My mistake wasn’t booking it with Delta it was Business class return for $1300 NZ. A huge bargain but I booked it with Virgin and they wouldn’t honor the fare. But I have heard that Delta did. I was pretty unhappy I was so looking forward to flying business this year.

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  3. Recap: Lufthansa Error Fare Lawsuit, Chocolate Expert & More - Doctor Of Credit

    […] Lufthansa wins big against “Error Fares” by Wandering Aramean. My issue with airlines complaining about error fares is that when a consumer makes an error when booking in most cases they have to pay prohibitively expensive change fees to fix their errors. If airlines want some level of tolerance for their own mistakes, that same courtesy should be extended to consumers. If an airline cancels error fare tickets within 24 hours of booking for example, most people don’t complain too much. It’s when it takes them days or even weeks to cancel tickets after other plans have already been made. Also it’s kind of ridiculous that six months jail time or a fine of €250,000 might apply in this case. Large corporations regularly have consumer data breached and get away with zero penalty yet German courts are willing to give such a harsh penalty for posting error fares? […]

  4. Recap: Lufthansa Error Fare Lawsuit, Chocolate Expert & More - The Online Mentor

    […] Lufthansa wins big against “Error Fares” by Wandering Aramean. My issue with airlines complaining about error fares is that when a consumer makes an error when booking in most cases they have to pay prohibitively expensive change fees to fix their errors. If airlines want some level of tolerance for their own mistakes, that same courtesy should be extended to consumers. If an airline cancels error fare tickets within 24 hours of booking for example, most people don’t complain too much. It’s when it takes them days or even weeks to cancel tickets after other plans have already been made. Also it’s kind of ridiculous that six months jail time or a fine of €250,000 might apply in this case. Large corporations regularly have consumer data breached and get away with zero penalty yet German courts are willing to give such a harsh penalty for posting error fares? […]

  5. MSer
    MSer at |

    Such an outrageous decision – the Golden Rule in all its glory.

    Airlines could easily prevent these mistakes – but their desire to constantly change fares to maximize revenues leads them vulnerable to mistakes – which should be the cost of doing business in such a shoddy manner.

    And as you point out, the playing field is hugely skewed in the airline’s favor when customers need to make changes (I’m sure most frequent fliers have booked wrong dates/got time zones mixed up, etc etc, and have been gouged with huge change or cancellation fees)

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  6. bryan t
    bryan t at |

    All I want to know is this – how is an average consumer supposed to know what Is a deal, and what is not.

    First class fare for FRA-LAX – $20. Ok, error Fare. 200? Probably. 1000? 2000? 35,000?
    Now apply that to business and economy fares. Norwegian and WOW can offer $100 flights. Maybe LH wants to match that for a time – how am I supposed to know that? Does an operating carrier have to specifically market that?

    There needs to be a way for the consumer to know what they are buying is legitimate and that the airline can’t decide to revoke a bunch of tickets because they want to sell their seats for more.

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  7. Lufthansa Wins Against Site For Publishing 'Error Fares'

    […] advertising business-class “Error Fares” between Germany and California for just 687 euros […]

  8. DLD 192: It’s Delta sir, She’s gone Plum! – Dots, Lines & Destinations

    […] are always a little awkward. But if you go out of your way to highlight Lufthansa‘s error fares you might lose in court. […]

  9. DLD 192: It's Delta sir, She's gone Plum! - Wandering Aramean

    […] are always a little awkward. But if you go out of your way to highlight Lufthansa‘s error fares you might lose in court. […]

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