10 Responses

  1. JoeHeg
    JoeHeg at |

    Random mini-bar charges are my current pet peeve with hotels. It’s so prevalent and there is zero incentive for them to correct it. Just remove the charge from the bill, right. But what if you had a large bill and didn’t check it line by line? Imagine the additional revenue hotels are making with these fraudulent charges. I’ve asked for the minibar to be removed or emptied but the request is usually denied. However, during those stays I never get extra charges.

  2. Pete
    Pete at |

    Did this clerk recognize you from before as a guest?

  3. Joseph May
    Joseph May at |

    Doesn’t matter if they recognized him or not. One of the reasons to stay at a hotel, if not the main reason, is your personal security. If you have no assurance that you or your belongings would be reasonably secure then you can’t stay there. I don’t care how harmless Seth may have looked , he shouldn’t have received a key without identification. Absent that, he should have been escorted to the room and provide some proof that it is indeed his room at that point.

    I agree 100% with Seth. That was a HUGE lapse and would rule out my staying there.

    1. Robert
      Robert at |

      I agree. Shoot, I’m even supposed to ask coworkers to see their badges to get in our building, even if I know who they are. And a hotel will just hand over a new room key to anyone who asks?

  4. Gizmosdad
    Gizmosdad at |

    I know! While you were out, someone walked up to the front desk, asked for your room key, and then raided your minibar!

  5. James
    James at |

    Wow, I used to like reading Seth because he was insightful. But now? Just silly stupid stuff like everybody else. Clickbait.

  6. Danny
    Danny at |

    Last time I stayed there I just pushed hard on the door and the lock popped open. You don’t even need a key to get in. I hope they fixed the that door by now.

  7. Javier Campos
    Javier Campos at |

    That’s just horrible. I just had a complete opposite experience this week in Auckland. I arrived at 5:30 am from SFO, a 13 hour-ish flight. After waiting for a long time to get my bags, and eating breakfast, taking a cab, etc, by the time I got to the hotel it was almost 8:30 am. I paid for early check in, not expecting to get the room until 1 pm or so. I went to check in hoping to just leave my bags. The check in hostess said , oh you must be exhausted after flying so long, I’ll upgrade your room and get you the keys now so you can take a nap. She even sent up some cold bottles of water. The staff the entire time was so friendly and helpful. The hotel is the M Social Auckland by the Viaduct. Great location and they really care about guest service.

  8. DaveS
    DaveS at |

    OK, I guess I’ll offer a somewhat different perspective. There are still many hotels that offer a physical key – maybe not the kinds of places Seth stays, but they’re out there, and I stay in them fairly often. Typically when you leave the hotel you drop off the key at the front desk; they often have something large attached to them to make it cumbersome to carry them out of the hotel anyway. When I get back I state my room number and they give me the key. They almost never ask me for my name or ID. Sometimes they see me coming and reach for the key before I get to the counter. I guess I should be more worried about it than I am, but if they recognize me by face, I’m fine with getting the key that way.