DLD 351: Mandates and Contracts

American Airlines made some changes to IROPs and accommodations policies in recent days. Or a long time ago an just never bothered to update the way those were communicated to passengers.

And, yes, the new CoC is much more in line with the reality of how the airline acts towards travelers.

But what if, instead of changing the contract to match the active policies, we fixed the policies to not suck?? Seems worth at least considering.

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Seth Miller

I'm Seth, also known as the Wandering Aramean. I was bit by the travel bug 30 years ago and there's no sign of a cure. I fly ~200,000 miles annually; these are my stories. You can connect with me on Twitter, Facebook, and LinkedIn.


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