What to do when the industry’s largest consumer advocate is so wrong
For better or for worse the largest airline passenger customer advocacy group in the United States is FlyerRights.org. The group has claimed responsibility for a...
American Airlines
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Big bonus miles from American Airlines for big spenders to Europe
If you’re flying between the United States and Europe this winter on American Airlines, British Airways or Iberia and you’re flying on expensive tickets then...
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Lacking any useful work to do as a Senator…
It isn’t common that there is a Republican Senator speaking out vocally backing union members in a fight with management. And yet, while waiting out...
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American’s response to the “operational issues”
Faced with continuing operational issues American Airlines has stepped up on the customer service side of their game, aiming to keep customers happy despite flight...
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Can technology deliver better customer service?
American Airlines is in the news this week with an announcement that they are going to be deploying tablets to all their flight attendants in...
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Airline PassBook integration is live: United & American support confirmed
One of the most significant travel-related features of the latest Apple iOS6 upgrade is the PassBook application. It will make management of boarding passes and...
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Is the American Airlines operation really “in shambles?”
If you read the Middle Seat column over at the WSJ then you may have noticed a rather bold set of claims being laid out...
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Delta bars 3rd party services from accessing SkyMiles information
Points aggregator AwardWallet is reporting this afternoon that they have received a cease & desist letter from Delta, requiring the company to terminate the automated...
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American Express to open a lounge at DFW
A new lounge is coming to the Dallas-Fort Worth airport. American Express has signed a lease to open a lounge in Terminal D near the...
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Emirates, Qantas tie up on Australia service
If you can’t beat ’em, join ’em. That seems to be the approach Qantas is taking with Emirates, a carrier they’ve seen heated competition with...