3 Responses

  1. LarryInNYC
    LarryInNYC at |

    At a guess — those customers with credit card transactions were issuing disputes through their card issuers.

  2. Carl
    Carl at |

    I know you can dispute a credit card charge and the remedy may be the removal of the charge. Can you file a credit card dispute to actually force getting what you made payment for at orignal price?

    Maybe now moot in this case, but I am curious.

  3. Oliver
    Oliver at |

    Don’t think the credit card companies would ever get into the business of enforcing contracts. You claim you didn’t get what you paid for, the best you can hope for is that the credit card company sides with you and gives you the money back. They aren’t going to send someone to Amazon (for example) to confiscate the item that you claim wasn’t delivered.

    I suspect a lot of people (some admitted so on MP) “bought” dozens or more free tickets, not to fly them but for the flexibility it gives them. If the cost is $0 and you don’t know exactly when you want to fly, why not buy one for every day and cancel/let expire the ones you end up not using. Those are probably the ones Alitalia is eliminating by this compromise. They’d otherwise waste a ton of inventory.