7 Responses

  1. Jason
    Jason at |

    I’m thinking about becoming a hoarder for my new years resolution so a box would be a good start.

  2. Harrison
    Harrison at |

    My account was hacked this week, and UA Corporate Security called me before I even noticed. They put the miles back in immediately (100,000 used for gift cards), but then just told me to make sure to reset the passwords myself. It certainly didn’t seem like they had a process to do so, and even so, they allow a 4 digit PIN so it really isn’t that secure. Certainly seems like they need to do a bigger security audit themselves. (That said, the corporate security person was great and made it really painless. I’m sure that’s not the norm, but I appreciated it.)

  3. Explore
    Explore at |

    Unfortunately, UA call center staff aren’t equipped to address even run-of-the-mill travel stuff efficiently. They should contract out this interface to well-paid, educated individuals and empower them.

  4. Brett
    Brett at |

    > Use a cell hotspot.

    For example, at a Marriott where they block cell hot spots?

  5. Tom
    Tom at |

    United agents making up stuff as they go along? United blaming the customer? United deflecting corporate responsibility? This is Standard Operating Procedure at the new United. This should not be a surprise to anyone.

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