9 Responses

  1. Steven
    Steven at |

    Given the difficulty I see the average person having with self-check out scanners in stores, the check-in kiosks in airports, and other self-serve technology, I can’t help but wonder if this will just slow down boarding. It will be interesting to see how the test works.

  2. grace
    grace at |

    The real question: will it enforce Elite Access or would those pax (who most likely will figure this thing out quickly whether they want to use it or not) still get to use a person?

  3. Guest
    Guest at |

    The question of whether EliteAccess will fit in is a good one.

    Another question is whether the self-service functionality will be used for boarding of international flights, where typically the boarding agent verifies that each passenger has a passport. Obviously gate E4 is also used for domestic flights, but I wonder if self-service will be an option for int’l departures (like the CDG flight in the pics).

    How does LH handle the passport check at its self-service boarding gates in FRA?

  4. Wandering Aramean
    Wandering Aramean at |

    Well, the good news is that the system is installed in parallel to the regular boarding lane. It may slow things down a bit if you’re stuck behind someone who cannot figure the system out but there are two lines and there should be some ability to move through reasonably well.

  5. Wandering Aramean
    Wandering Aramean at |

    Oh, and regarding passport checks, for LH it doesn’t. Then again, for LH if you’re boarding an international, non-Schengen flight you’re already cleared by Immigration out of Germany so you probably have the appropriate documentation with you. Were a visa validation required I’m not sure what they’d do but on my flight FRA-JFK the agents didn’t seem too worried.

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  7. Chris
    Chris at |

    Visa checks are still done by Lufthansa. If you travel to a country that might require a Visa or at least traveller information you need to fill out API (Advanced Passenger Information) data during check in, be that online, at a kiosk or at the traditional check in desk, and this information is validated electronically. For some destinations that require additional check there are special desks checking the travel documents again before the actual gate. E.g. for US flights there’s the non-LH folks checking the passport again on the way toward the US-bound gates in MUC or usually a few meters in front of the gate in FRA. TLV bound flights get even more checks.

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