5 Responses

  1. sfogate
    sfogate at |

    Star Alliance: they can make all the rebookings to other Star carriers regardless of your type of ticket.

    Good luck.

  2. Erik
    Erik at |

    @sfogate: Of course they can. Whether US wants to do so is another matter. Perhaps “this” as stated by the guy at the sales desk means award ticket or deep discount Y? Eh, it’s US after all. Not the most accommodating at times, unfortunately, EU rules applicable or not.

  3. Wandering Aramean
    Wandering Aramean at |

    Don’t I know it…of course they can. The problems in my case were that:
    1) They waited long enough that the other useful options (namely CO BRU-EWR-SJU) were already gone; and,
    2) They don’t want to so they play dumb.

    Making me clear immigration just to get a somewhat useful agent was ridiculous. Sadly, that’s about all it would seem I’ll get out of the deal.

  4. Gabe
    Gabe at |

    They can actually book on ANY carrier. Had a WX issue at LGA and was rebooked in full Y on DL the next day. Ticket agent said they allocate dollars for rebooking on other carriers when things go awry.

    I don’t know how true that is, but it worked at the time.

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