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  1. America's Meanest Airlines - FlyerTalk Forums

    […] properly calculated given the particular formula that the researchers have chosen to implement, I'd say that the report is mostly garbage. It inappropriately skews certain issues more than its intended goals and manages to ignore that […]

  2. Bad news for passengers seeking better service | The Wandering Aramean

    […] they use to transform DoT complaints into a perceived ranking of airline satisfaction. I’ve written about the AQR study previously and my views there haven’t really changed; I still think it fails in statistical significance […]