11 Responses

  1. Steven
    Steven at |

    1000 miles is not a lot. Really, how awful could it be to just stick 1000 miles in each account that got the e-mail and be done with it?

  2. ss
    ss at |

    as many miles as US Airways doles out via promotions, I don’t think it would have hurt them too much to post these miles to people’s accounts. I received both e-mails and while I am not in any way upset that I didn’t get the miles, it does seem a bit tacky/cheap to say, oh whoops, no miles after all!

  3. Heather P
    Heather P at |

    I guess the original email was mistaken in my case, too. Seriously, how hard would it be to give everyone the 1,000 miles? They’re not going a long way to improve their image, which here in Philadelphia is abysmal already.

  4. Andrea
    Andrea at |

    What’s weird is that I didn’t get the initial email saying I would receive 1,000 miles but my husband DID receive it. However, 1k miles were actually deposited into MY account as “CUSTOMER APPRECIATION BONUS” and my husband got that denial message. Not a confidence builder in the program.

  5. Bob W
    Bob W at |

    This is something I would expect out of Delta…so low class US Airways

  6. Michael P Burt
    Michael P Burt at |

    I just opened my account and one of the first messages I got was this one. Off to a great start US Airways.

  7. Don Banham
    Don Banham at |

    A few years ago we tried to get a credit for a car rental in Vegas for my wife’s Dividend Miles account. After phone calls and written letters (not emails) with the rental contract and Visa billing attached both to the car rental company and USAir we got nowhere. It was critical to get the credit to keep her account alive and retain the miles. In the end her miles were deleted. We finally said screw it and gave up. Lots of airlines out there with loyalty programs including Star Alliance partners.

  8. Calypso
    Calypso at |

    I got the emails on both my husband’s and my accounts. Since we both have miles that were expiring soon I was hoping that the 1,000 miles would extend the expiration dates. Now I have to take the time to do something else to extend the expiration date (buy magazines, etc). US Air should just honor their promise.

  9. Roger
    Roger at |

    companies make mistakes. If a bank deposited extra $ in your account, you wouldn’t be able to keep it. Miles incur costs for loyalty programs. Keep it real. give them a break.

  10. deltagoldflyer
    deltagoldflyer at |

    @Roger. Points are NOT cash. Ask the IRS. Not to us as users anyway! Most would never ever use the 1k points or just dump them off with points.com (i never fly scareways!). This was a bone-head move IMO.