Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
I’m not at all surprised that this was the approach they’ve taken. Slightly bummed as I would have quite enjoyed the trip for free, but I’ll survive.
It will be interesting to see if DoT complaints are filed similar to those associated with the fares ex-RGN. In that case the booking agents relented and reinstated the tickets. It is not so clear that the same will happen this time or that it ought to.
- Closing a huge booking loophole – going nuclear
- An about face on a mistake fare
- What is the real impact of 49 CFR 41712 § 399.88(a) for travelers?
- Taking responsibility for a pricing error
- Reaching a settlement with British Airways
- US DoT smacks British Airways around
- My $20 worth of fun with British Airways
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