5 Responses

  1. Scottrick
    Scottrick at |

    Hilton seems particularly awful. I get so many emails and offers, I don’t even know what’s “normal” anymore. It’s the same reason I don’t shop at Macy’s. When everything is always on sale, there’s no way to judge special offers–they end up ignored. Half of my emails from Hilton go straight to the trash.

    United is creeping this way, too. I get a lot of fare “sale” emails that don’t seem to have many sales at all. Or at least not any that are applicable to me. (Do I really care about discounts from Houston to El Paso when I live in Seattle?)

  2. ALCO
    ALCO at |

    The value is there for me, but I view the hotel as part of the overall travel/getaway experience. I’m typically inclined to book 4* to 5* properties when traveling, and value the ability to cancel without penalty day of travel or 24-48 hours in advance, as work sometimes likes to throw a wrench in my weekend travel plans.

    So, priceline or similar OTAs may save me around $50/night per stay, but with SPG or Hyatt I can usually count on:

    Upgrades (A broom-closet with no view kind of takes the shine off a weekend or longer trip for me, where all I want is a relaxing atmosphere away from the weekday grind)

    Lounge access and other program or property-specific perks (spa access, late checkout or early arrival, breakfast, etc.)

    Points, promos and bonuses (and convertibility to many airline programs at 1:1 plus 20K—>25K with SPG, which is paying dividends this weekend to the tune of LAX-HKG-JNB in F on CX)

    Additional bonuses via co-branded credit cards

    To me, the value proposition is there, but I can understand that hotel programs don’t necessarily appeal to everyone’s tastes or travel patterns.

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  4. Nik
    Nik at |

    Fascinating. Even though I’m 90% leisure travel, I’ve switched entirely to chain hotels from independent/FHR/virtuoso bookings over the last couple of years.

    Hilton, especially, is fantastic for those of us who don’t have enough paid nights to qualify for top tier with SPG or Hyatt. Weekends at business hotels in city centers yield some fairly amazing upgrades — suites with views, even as a lowly promo/credit card gold member staying on a heavily discounted rate.

    So they can spam me all they want so long as they keep the upgrades coming!

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