UPDATE (9pm EDT): It is working now; see below!
One of the more vocal complaints lodged early on with respect to the "new" United Airlines website is that their elite status customers were unable to tell whether their eligible flights were properly queued to be processed for complimentary upgrades. At the time United representatives said that they would be working to add that functionality back into the site but provided no timeline on that effort. Per an email I received this afternoon it seems that the functionality is available now on their testing/preview site for select customers meaning the wide-spread deployment should be coming soon.
Only one problem. I don’t see that information anywhere in my existing reservations. I checked a few and either it isn’t working correctly, it is so counter-intuitive that I simply cannot figure it out or I’m a moron. I’m not completely convinced that option C isn’t the right answer, but in the mean time I’m holding off a bit on the celebrations.
Huzzah… It is actually showing on the Preview site now. Here’s what a reservation with the feature available looks like:
Hovering over the icon on the specific flight provides similar information:
For a flight upgraded using an instrument it looks like this:
You can see that the confirmed and pending segments show slightly differently. One big change is that the pending segment now no longer shows up twice in the reservation, once in the confirmed bucket and once in the waitlist. I didn’t mind the bright red "This segment is waitlisted" alert but I think that the UI here is definitely better, mostly because the duplicate flights were confusing from time to time
A pretty good view of the data overall, I’d say. It works into the existing UI quite nicely.
Never miss another post: Sign up for email alerts and get only the content you want direct to your inbox.