11 Responses

  1. Eric M
    Eric M at |

    I think the days of mistake fare are done. Before social media, these mistake fares were a problem, but could be overcome and it was a way for non-standard fliers of your product to try it. Now, the cost of honoring these fares are skyrocketing because of the quick widespread news of mistakes.

    I foresee that airlines or IATA will lobby the EU and US governments to put a caveat for obvious mistake fares. No entity should lose their shirt over a minor error in coding which creates a MAJOR dent in finances. Or the airlines are going to put an automatic hold for 24 hours before all tickets are issued to make sure no mistakes are ticketed or put in the T&C a cooling down period where any ticket issued, the carrier has a right to rescind ticket if a mistake is found, etc.

    I just find it interesting that there are some crybabies in these groups that look for these mistake fares when an airline says, “it was an OBVIOUS mistake; we are cancelling” and then claim they are going to sue. WTF. You would NEVER go to this place unless you pretty much go there for free, so basically you are willing to step over someone’s dead carcass to get what you want. I find it a tad ridiculous.

    It’s just like the coin/credit card thing from the US Mint. It was fun while it lasted, now it’s over. Get over it and move on.

  2. Brad
    Brad at |

    I received the cancellation email, and checked my e-ticket this morning, it’s voided 🙁

    1 BCN AZ 0077 S 22NOV 1145 OK SABES O 24NOV 1PC
    2 XFCO AZ 0076 S 24NOV 1605 OK SABES O 1PC
    FARE F EUR 109.00
    EQUIV JPY 11200
    TAX JPY 4210YR
    TAX JPY 7680XT
    TOTAL JPY 23090
    /FC BCN AZ ROM68.95SABES AZ BCN68.95SABES NUC137.90END ROE0.7903
    FE CF 02500880121 PI 02500880121AZ/AP ONLY

  3. Adam
    Adam at |

    To clarify, they’re not just cancelling “free” tickets of course– which I think shades the equities a bit. I had a reservation that still cost $285, but it was canceled.

  4. Copa
    Copa at |

    A good number of veteran FlyerTalkers would indeed step over a dead carcass. They would prefer that the gate lice all have heart attacks.

  5. Ryan
    Ryan at |

    At least they’re canceling them quickly, which to me should be the first rule of Mistake Fare Club, IMHO. It does seem the publicity of these things will make them less and less likely to stick, for better or worse. I know nothing about IT, so I may be talking out of my hat. But is it really that difficult for companies to make their website promo codes work only when the right criteria are selected for purchase? Seems they’d save themselves some hassle weeding out and canceling tickets later on.

  6. DaveS
    DaveS at |

    Right, if the promo code was only meant for flights originating in Japan, why didn’t it just automatically reject any starting airport not in Japan? That said, I agree with those who say, “Get over it.” This is following a now predictable course – someone finds a mistake at some website, Flyer Talk and bloggers spread it to lots of people instantly, people get excited and book or act on the offer, company realizes mistake and rescinds offer, people get mad and want to sue. I guess I think bloggers should focus more on legitimate offers that companies want us to take advantage and less on gaming the system with low probability of success.

  7. Carl
    Carl at |

    If i make a mistake, the airlines make me pay, a handsome sum usually. No sympathy from me.

  8. Kerwin
    Kerwin at |

    Good for Alitalia. People need to stop getting upset, when they get caught trying to get a deal that does not exist… Geez.

    It was an error people, the airlines can’t give away their tickets. Then that same airline will go out of business and you won’t be able to fly them anyways.

  9. Max
    Max at |

    What you have to understand is, that the T&C of the Promo did NOT state that flights have to originate in Japan. The only restriction was the dates it would be usable on.

    Only when AZ realised their error, they quickly CHANGED the T&C and called everyone who booked before that a fraudster.

    Tickets were confirmed, payed for and issued already, as GDS showed. Alitalia voided legally obtained tickets on a non-existant basis. Well – if you consider ‘forgetting to add proper T&C’ a proper basis 😉

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