Adding on an extra segment from Hong Kong to Bangkok as part of our award trip to try the Singapore suites was basically free. Same points and more or less the same taxes. And when first class seats showed up on the new A380 from Thai Airways the decision to grab them was a no-brainer. I was very, very excited to see the different first class products and compare them. Plus, the stopover in Hong Kong didn’t completely suck.
Most of our time pre-flight was spent visiting Hong Kong rather than napping in Thai’s Royal First lounge in Hong Kong. Maybe that was a mistake, though I still think it was some of the best dim sum I’ve ever had, so not a horrible idea. We did shower in the lounge and enjoyed some snacks prior to the flight. There was also an option for menu service but I didn’t really look at the menu so I’m not sure how extensive the choices were. The first class side of the Thai lounge was a small step up from the business class side I’ve generally been on. More space and better booze, but not a dramatic difference like Thai has in Bangkok.
The Thai A380 First Class seat is not a suite with a sliding door, so in that regard it is a minor downgrade from Singapore Air or Emirates‘ offering. Other than that minor difference, however, I’m not so sure there is a lot to separate it. Still a ton of space – my bags still fit under the ottoman – and quite comfy. And it converts to a flat bed which I had quite a nice nap on. I would have absolutely no problem taking this seat on a long-haul trip and would expect to sleep quite well in it.
For passengers in the middle pair of eats the divider console is reasonably wide, making for a large space between the two. And there is a privacy screen which can slide up to the top of the seat edge if more separation is desired.
There is also a small lounge space just forward of the cabin, where Emirates has one of their lavs. There are a few seats – VERY firm cushions – and space to congregate and chat if desired. Not a lot of action there on the short flight we had but I can imagine it gets some use on the longer trips.
And on the other side up front is the lavatory. It is similar to the Emirates first class lav in terms of space – which is to say HUGE – but no shower and not nearly as ornate. There is a sitting area separate from the "business" section for changing, applying makeup and the like.
Also, it turns out that taking a photo of yourself in a mirror without looking completely deranged is harder than it should be.
I had initially tried to order the book-the-cook option for the flight. Turns out there were some issues with that on their website. LOTS of issues, actually, like it mostly didn’t work. Plus we were originating outside of Bangkok so the massive list of choices really was only 5 or 6. Still, we had a rather enjoyable meal on board. The food all tasted like I expected it to based on the descriptions and there were several choices of main courses to please most palettes.
I honestly wish I remember more about the meal but it was a few weeks ago now and I was already pretty much zonked by the time we got to that point in the trip.
The screen is huge. Absolutely tremendous. And they have a tail camera, available throughout the flight. I love that sort of thing.
Beyond that, the selections on the IFE are, as is oft my experience with Thai, limited and mediocre. They were better on this flight than I remember from my prior trips and better than my next flight was on an older configuration. Still, not a ton of choices. I’d be mildly bothered by that if I really cared about having a ton of movies to watch on a plane.
The A380 also included OnAir internet connectivity. Much like the prior flight on Singapore Air, however, it was not in service. I’m not sure if that was a one-off thing or if the systems generally aren’t active yet, but it was slightly disappointing to not be able to try it out.
The service was quite consistent with my other experiences on Thai, which is to say incredibly inconsistent. I know that my pre-flight service was somewhat limited because I was walking around the plane taking pictures and such. But even once I was belted in and we were flying the crew was a bit hit-or-miss. Not bad, really, in any way, but also just not really the "smooth as silk" which Thai suggests their product offers. It was nowhere near bad enough for me to suggest that others would be better to book away from the flights, but there were plenty of small inconsistencies which were unfortunate for a first class product.
The new A380s offer a significantly better hard product in first class than anything else Thai has flying today, with the possible exception of the Jet 77Ws on wet-lease, though I’m not sure even those are better. And their soft product is good enough that there’s no reason to not fly with them. Departures from Bangkok are better because of the spa, lounge and generally better ground handling, but even inbound flights to Bangkok get met by a golf cart and escorted to the premium immigration line. And there’s the little thing where award inventory on Thai is far easier to come by than many other carriers, even on the A380. In short, this isn’t the best product flying at all but it is very, very good and seems to be quite readily available in general. That makes it one of the better options out there to me.
As a small aside, the folks over at RouteHappy asked me to check out the other cabins on the plane as part of the trip, mostly because they were surprised by a rather negative review someone had for the business class cabin. I obviously didn’t get the service from coach or business class but I did get a bunch of photos of the seats.
Business class is a staggered seating option so theoretically 1-2-1 though much closer in seat size to 2-4-2. The seats didn’t look awful to me but I can see how the aisle seats would be a bit exposed to traffic in the aisles. The window seats looked a little tight and the middle pairs seem OK if you’re a couple traveling together but otherwise might be a bit too intimate.
In economy, beyond the awesome colors, the seats look pretty comfortable. Decent amount of pitch and if you can get that exit row upstairs in the back it should be quite quiet and plenty of space. Everyone gets the AVOD system so that’s a win, even if you’re in coach.
- In flight: Singapore Suites on an inaugural flight
- In flight: The suite life of Emirates First Class
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