American Airlines expands meal pre-order service


The ability to pre-order a meal for inflight dining on American Airlines is expanding in a huge way. The program, launched in a trial mode last October, has expanded to now cover pretty much every flight not operated as part of their long-haul service. The routes covered include American Airlines marketed and operated flights within the continental U.S., and to/from Canada, Mexico and the Caribbean. This benefit is available for customers in the first and business class cabins.

Back when the service was initially announced I took the website for a drive. It was a pretty good setup and reasonably intuitive interface.

Apparently it was sufficiently well-liked and easy enough to implement that they’re going to cover all flights now. That’s definitely an upgrade, even if it is the same food as before.

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Seth Miller

I'm Seth, also known as the Wandering Aramean. I was bit by the travel bug 30 years ago and there's no sign of a cure. I fly ~200,000 miles annually; these are my stories. You can connect with me on Twitter, Facebook, LinkedIn and .

5 Comments

  1. After doing this twice, in neither case did they seem to know I did it. Luckily I still follow the FEBO rule so I always get what I want regardless.

  2. I got an email asking me to do this for a flight in First MIA-DCA on Monday. When I went to look at the choices – no link there. Could be that there will be no choice, oh well

  3. I did this on a LGA-DFW flight last month, I chose the omlette, but there were no omlettes boarded, ended up with the quiche. I hope that they work the kinks out before rolling this out further.

  4. The last couple of flights I was on, I asked the flight attendants if they worked the kinks out, and the FAs weren’t even aware people had pre-ordered.

  5. Echoing the above: This program is not yet ready for prime time. Not one of my advance orders has been acknowledged, I get approached and have to make my requests the old-fashioned way.

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