9 Responses

  1. Compensation for passengers affected by January 2014 winter storm - FlyerTalk Forums

    […] the chart published by JetBlue today: http://blog.jetblue.com/index.php/20…omer-recovery/ http://blog.wandr.me/2014/01/jetblue…-winter-storm/ Specific expense reimbursement is also being reconsidered on a case-by-case basis. […]

  2. Jack
    Jack at |

    Thanks for posting this. I was actually stuck in Las Vegas when my Friday flight was canceled. They originally wouldn’t re book me until Monday night. Luckily I ended up finding a Sunday flight on US air and after taking a refund only cost me $200 extra. Glad I did as the flight they tried to re-book me on was also canceled so I would still be there if I hadn’t found the alternative flight.

    I just emailed my receipt for hotel and the other flight and I am hoping to get credit for 2 cancellations even though I had taken my refund prior to the second cancellation.

    Otherwise I love Jetblue with the live TV and tons of direct flights from NYC. This was the first time they were exposed a bit as compared to the larger carriers with more capacity and multiple hubs

  3. Mayra prandy
    Mayra prandy at |

    My flight was originally from La Romana to JFK on January 06 . I traveled by taxi from Juan Dolio ,San Pedro de macoris , my surprised didn’t received any notice advising flight was canceled . I am supervisor in a multi specialist Health facility , which was mandatory be at work on Tuesday 07 after Xmas . I decided travel to Las Americas airport thinking find a sooner flight . Unfortunately the sooner was for Monday 13 . Due to that situation I got very nerves and frustrated due to my job responsability , also I will not get pay . Jet blue sent me to a hotel in Santo Domingo on Monday , I had the taxi outside waiting for me outside more Than three hour . I need compensation for that situation

  4. Mayra prandy
    Mayra prandy at |

    Cont. /. On wednesday 08 in the hotel they advised about open flight at 3pm . I was not prepared , called the airline and setup my flight for sat 11 at 5.30 pm and ,left the hotel . I called today to confirm my flight for tomorrow , again to my surprise no flight sett up . According they sent me an email that I never received . Today I got my confirmation for Sunday 12 at 3.pm from Las Americas to JFK . Hope I could flight . I NEED THE Airline fax a document to my job saying the inconvenience in order they understand the situation . To Broadway Medical Services fax 914 376 7601 / phone 7636 . ATT office manager Dianne Sayegh c/o Laura J . Also all expenses I incurred paying taxi and more . Thank you

  5. Mayra prandy
    Mayra prandy at |

    Waiting you answer , thank you in advance . Sincerely Mrs. Mayra prandy

  6. Allison
    Allison at |

    I find it hard to believe that the shutdown/cancellation of my flight and numerous others on 1/6/14 could be blamed on “Hercules” (note email setup for compensation is hercukes@jetblue.com. Obviously there were internal factors within the company and operations that fueled these major problems.

    Jetblues biggest mistake was failing to communicate with their customers and keep them informed. Phone lines did not work, itineraries were erased from the online system and passengers were told to NOT go to the airport. After trying all avenues of communication we gave up and purchased new tickets on American Airlines and got home 3 days later. It took JetBlue 5 days to rebook us on a flight that would have delayed us an entire week.

    You can not leave thousands of people displaced and in limbo for unknown periods of time with little or no communication. This was where you failed and let your customers down the most. All customers who had flights cancelled and lengthy delays should be fully reimbursed for all out of pocket expenses incurred and this should be done in a timely fashion. How can you expect to regain the faith in your customers otherwise?

    1. Meghadeepa
      Meghadeepa at |

      This is especially in response to @Allison, but I hope everyone reads it.

      My flight was also cancelled on the 6th and the weather at both my source and destination were stable at that time. I was rebooked on a flight on the 8th, but only got to know that through my travel agent – I was on JetBlue’s phone line for 2 hours without success, and my itinerary suddenly disappeared from the online system. On the 8th, I was at the airport as the flight gradually started getting delayed due to a “maintenance issue” (they couldn’t blame it on “Hercules” this time – it was clear and sunny!) and eventually, about 2 hours after the scheduled departure time, the flight was cancelled.
      I’m surprised that I got home on the 9th – I’d fully expected another cancellation.

      They refused to communicate clearly, if at all, and it was a truly frightful and distressing experience. My emails were answered with vague apologies and unacknowledged responsibility. On the 8th, when the flight was cancelled again, I was told that they would arrange for my ground transportation this time. I later got to know that they had done no such thing, and thankfully I was able to make some last-minute arrangements.
      JetBlue, please note : False promises = Fraud.

      I recall that my flight TO the destination had also been delayed by 5 hours. I understand that there was a snowstorm at that time, but what’s unnerving is how JetBlue representatives told me 4 hours after the scheduled evening departure time that “they didn’t know whether the flight was cancelled”, and “if I didn’t know anyone in the city I could just spend the night at the airport”. It shows little empathy on their part and certainly displays their willingness to reach out to their customers!!

      So far I am yet to receive any TrueBlue points off their compensation plan (as mentioned in the article above), even though it’s past the 20th of January.
      I doubt that anything they will do will be able to recompense for the losses incurred and the trouble I faced during those days.

      JetBlue aggravates the situation by making it seem like they’re doing US a favour by offering compensation and reimbursements. I wouldn’t be surprised if this is all just a guise for publicity.

      I am deeply disappointed by JetBlue’s service.
      As a member of the affected community, I believe that we deserve immediate redress.
      It will take a while for JetBlue to earn back our trust.

  7. Doris and Richard Chadderton
    Doris and Richard Chadderton at |

    I sent receipts 2 times for re-imbursement on our cancelled flight from Bradley Airport , Hartford, CT to Orlando, FL on Jan. 4, 2014 and was told you did not receive the papers – not possible – they must be lost. I had UPS personnel scan them to Hercules@jetblue.com. , the amount is $330.00 and the confirmation number was OMIKMG. I just sent my husband back to scan it to you for the third time. You did not let us know there was a deadline on 1/31,14 until 1/27/14. Please send refund to Doris or Richard Chadderton, 80 Anderson Rd., Wallingford, CT 06492. We can be reached at (203}494-3304.

  8. Doris and Richard Chadderton
    Doris and Richard Chadderton at |

    Please send me refund Have submitted receipts 3 times.