How the new American Airlines business class seats came to be

American Airlines recently put its first retrofit 777-200 with a 2-cabin configuration into service. The plane is still flying long-haul routes but as of early October American now serves some 777 intercontinental destinations without a first class option. And, despite having what many consider to be a perfectly good business class seat option available (and installed on more than a dozen newly delivered 777-300ERs) for the 777 American chose to get creative with the new 777-200 seats. So much so that it now holds a patent on the design. The new American Airlines business class seats are being installed in American’s 787 Dreamliner as well. This new design would appear to be the long-term future for 2-cabin aircraft at American Airlines.

Trip report from the new AA 772 config

In many regards the decision makes sense. Seat designs are ever-evolving and airlines and seat manufacturers continually strive to make more out of the limited space available in an aircraft cabin. There are certain operational efficiencies and passenger comfort factors at play when the carrier chooses a standard offering across its fleet. But when given the proper motivation, an airline must be ready to make a change and shift the cabin interior. For the new “Business Suite” on the 777-200 American believes that the time was right to make a jump in designs.

american airlines business class seats
PR image of the new American Airlines business class seats showing the forward/rear facing stagger

Why new American Airlines Business Class Seats?

This is how Alice Liu, American’s Managing Director of Onboard Product explained the design decisions surrounding the new American Airlines business class seats during a panel discussion session at the Future Travel Experience conference in Las Vegas last month:

We own the patent on the 777-200 seat. Our thought is that if we’re going to put something on the airplane we need to leapfrog ahead of the industry. It is not that we had to design something from scratch, and I think that’s key to understand. And, again – Eames, I’m quoting my idol, says –  ‘It is about taking something already available and improving it to the next level.’ So we know customers are looking for direct aisle access. They are looking for open space. They are looking for more work space. So those are three key attributes that we have improved by understanding what customers want. And that’s what that business suite will provide on the 777-200.

The American Airlines business class seats include a few changes, most notably alternating between forward and rear facing rather than using the reverse herringbone layout of the prior generation of seats. It still provides direct aisle access for each passenger, both USB and 110v power and a full AVOD entertainment system. It is unclear, however, that the density of the seats is increased significantly (or at all) with the new design compared to the herringbone layouts. American fits 21 seats in the space between the forward two doors on the 777-200 using the new seats; Cathay Pacific and Delta each get 26 in the same space.

Where the new seat may really shine is on the 787s which are joining the fleet very soon. The 787-8 aircraft will fit 20 of the Business Suite seats in the forward zone on the aircraft. This is a higher density than United Airlines (only 18 seats) and many other 787 operators. The AA version includes direct aisle access, something the United layout does not offer. British Airways fits 21 in the same space and Qatar Airways has 20. Aeromexico gets up to 24, but without direct aisle access.

By creating a new seat layout and design and patenting it American Airlines hopes that it can hold a bit of an advantage over the competition for the near future. Plus, more seats in less space is good for the airline. Being able to accomplish that without sacrificing passenger comfort makes for happy travelers, too. And American Airlines clearly believes that this new seat is a key factor in realizing both of those goals.

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Seth Miller

I'm Seth, also known as the Wandering Aramean. I was bit by the travel bug 30 years ago and there's no sign of a cure. I fly ~200,000 miles annually; these are my stories. You can connect with me on Twitter, Facebook, and LinkedIn.


  1. To be clear, they are putting seats beyond the forward zone on the 787? As in more than 20 biz seats total?

    Because if it’s just 20…ouch!

  2. I’m not following this design. So each seat is facing another seat either in the row in front or behind?

    1. It is staggered and alternating. So you aren’t really facing the other person, but you almost are. Look at the photos in the trip report link for a better idea.

  3. “alternating between forward and rear facing rather than using the reverse herringbone layout of the prior generation of seats” – does anyone really want to sit in a seat facing towards the back? I don’t I would.

      1. Ditto, I love it in BA Club World – it’s amazing watching the wing flex, esp on the A380, at takeoff!

    1. Presumably the carrier is not selling F on routes for dates where they expect to have the new cabin flying. And they can always offer a reroute or downgrade.

  4. (+) – they got rid of that horrible semi-adjustable headrest pillow on the 77W seat. That thing gave me the worst neck pain because it would not move as high as I needed it to

    (-) – they added the touch-screen remote that looks like it’s from the 32B. It never works.

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