I always enjoy receiving an email from an airline about an upcoming trip. Usually it is a reminder to buy an ancillary product or something else I have no interest in. But this morning’s email from Etihad was rather different. They were doing me a favor, it seems.
We refer to the recent booking you made online to travel on our services. The flights that were selected require travel on our code share partner American Airlines for a part of your journey and then a transfer on to a connecting Etihad Airways flight. As we operate a non-stop service on the same date, we have accommodated you on the direct Etihad Airways flight at no additional cost to yourself.
Apparently booking a codeshare flight on Etihad’s partners was a mistake I made, not an excuse to spend 12 hours on a layover in Manchester by hopping a FlyBE flight over to Isle of Man for no good reason. Fortunately a (relatively) quick call to the Etihad call center got my original itinerary reinstated. At least one other person I know reported that the call center denied his request to be put back on the originally booked flights, so that’s an interesting twist.
Either way, a bit of fun with the airline trying to “help” when none is needed or desired.
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I have the same routing (AUH-MAN-JFK) scheduled in September. I used miles to upgrade the EY segment. Do you there there is any chance they would still try to put me on the direct route?
I doubt they’d change the flights on you with one of the two segments upgraded. That said, if they did and kept you in business class I’d probably accept the change.
@Mark – are you flying on a ticket from the 12/24 “sale”? If so, what miles did you use to upgrade???
@Eric – Yes. JFK-AUH / AUH-MAN-JFK. I called and they confirmed upgrade space was available only on the AUH-MAN segment. I then transferred SPG –> Etihad (but I think you can also transfer Citi TYP), which took about a week, and then I called back to process the upgrade one I had the miles.
Thanks… will give them a call. I’ve got one JFK-AUH-JFK trip and one JFK-CDG-AUH-JNB-AUH-CDG-JFK trip and would be nice to get up front…
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