9 Responses

  1. Patrick
    Patrick at |

    So according to the “rules” which state “…and (2) reimburses all consumers who purchased a mistaken fare ticket for any reasonable, actual, and verifiable out-of-pocket expenses that were made in reliance upon the ticket purchase,.. ” if you purchased all sorts of other goods and services (train tickets, tours, etc) based on using the mistake fare ticket, the airline would be required to reimburse you for those?

  2. Ryan E
    Ryan E at |

    I’ve always felt that what’s good for the goose is good for the gander… if consumers have 24 hours to refund their ticket purchase, then also give an airline 24 hours to claim a mistake and refund the purchaser’s ticket. After that they’re locked in just the same as the passenger is.

    1. DaveS
      DaveS at |

      I think that this would be a whole lot simpler for DOT to do than trying to field multitudes of inquiries and complaints about what are “reasonable, actual and verifiable” expenses – a loophole big enough to drive all kinds of shenanigans through.

  3. Bel Ami
    Bel Ami at |

    @Ryan E, except consumers have 24 hours to cancel a ticket for any reason, not just when there’s been a mistake. Are you ready to give airlines that leeway as well?

    1. Kenny
      Kenny at |

      That would be preferable. At least then we would know at what point we have a meaningful contract. As now (un)written, there is nothing to prevent an airline from deciding a discounted fare is ‘mistaken’ and reselling your seat at a higher price as late as the day of travel.

  4. Tom
    Tom at |

    A few thoughts:
    The rule is too broad since it allows airlines to determine what a mistake is. I think the rules should be identical for consumers and airlines. Both should have 24 hours to cancel a booking for any reason. Airlines would need to get an affirmative response from the consumer that they know the fare has been cancelled, they can’t just do it unilaterally.

    If the airline can cancel a fare months after it has been booked because it was a mistake, consumers should be able to do the same. I’ve booked flights on the wrong day before and didn’t realize it until much later. It seems like I should get a free pass to make a change as well.

    Someone needs to take one for the team after the next mistake fare happens they should book a $20,000 nonrefundable resort stay or cruise and then file a DoT complaint when the fare gets cancelled and ask the airline to pay.

  5. ardwar
    ardwar at |

    I am not sure that booking a 20000 dollar non refundable cruise (that one wouldn’t have paid 20000 dollars ) on a one hundred dollar mistake fare (on a ticket that ordinarily costs 1500 dollars, but that one wouldn’t have paid 1500 dollars for) would work out that well — the airline would just “generously” make an exception to the cancellation and allow you to fly for the ticketed one hundre dollars.

    Might or might not get away with it, depending on when one filed the expense claim etc. , or saying changed plans once one received the cancellation, but it would be a messy unpleasant experience.