Back when United announced the upcoming award rules changes I was annoyed for a variety of reasons. Of them, the most reasonable (IMO) concern was that the website would not price “natural” connections in many cases, forcing a trip that otherwise easily and reasonably meets the rules to be priced as multiple flights, increasing the cost. Today I discovered that it is already happening.
I’m booking a trip to Shanghai for work and the idea of connecting in Taipei en route seemed like a good idea to me. A search from NYC-PVG had many options but the EVA Airways routing was not listed. Searching for JFK-TPE brought it up and I could also get from there to Shanghai, though only in economy class rather than business. That’s a mixed cabin, saver level award that should price as 80,000 points. The United website wanted 95,000 for my trip.
Bizarrely, the mispricing appears to be related to the mixed class of service on the award. If I found a business class award onward from Taipei to Shanghai it would price correctly. Alas, the nonstop was only available in economy so the mixed cabin award was my play. Fortunately, calling in to an agent I was able to price it correctly at 80k but that is expected to no longer be viable starting next month when my trip would be considered two awards rather than one, even though it is a relatively normal booking.
Just something to look forward to with the updated rules and mispriced awards.
Never miss another post: Sign up for email alerts and get only the content you want direct to your inbox.