American Airlines announces updates to long-haul fleet
American Airlines announced that they are moving forward with a retrofit of their long-haul fleet, updating the cabin interiors to improve the premium cabin experience. Mostly....
News
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Gogo to acquire additional wireless spectrum
In-flight internet provider Gogo has announced a deal to purchase a 1 Mhz slice of spectrum from competitor LiveTV in order to increase the amount...
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The debate heats up over international service at Hobby
Ever since airport officials in Houston proposed to start international service from the city’s Hobby airport the debate has been quite strong as to the...
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Taking a peek at JetBlue’s new terminal in San Juan
With an extra half hour to spare at the San Juan airport on Friday afternoon before my flight back to New York I took the...
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United p.s. retrofit date targets sighted
Several months ago United Airlines announced that they would be changing the configuration of the 757-200 aircraft they have running in their “premium service” routes between...
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Some details on updated catering changes for United premium cabins
As United Airlines moves to unify the service offerings between their two legacy operations there are only a few bits left to reconcile. One of...
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Boeing to buy some A340s
Believe it or not, Boeing has agreed to purchase a handful of Airbus A340-600 aircraft. Even more surprising? This actually isn’t a particularly uncommon move...
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JetBlue customer service: As smart as a rhinoceros
Apparently being as smart as a rhino is a good thing in the customer service world. At least this story posted on FastCompany would have...
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United speaks out!
A last minute change to the schedule of an event is rarely a good thing; swapping out speakers and shuffling slots is a pain for...
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A quick social media report from the Freddies
Last night’s Freddies Awards ceremony was, as always, a lot of fun as an event. I’m not quite as focused on who won which awards...