DLD 187: In it for the (Ultra) Long Haul
Don't worry: This episode isn't nearly as long as the flights we're talking about. But with Perth-London service launched recently we're all about the very,...
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DLD 186: My face is my passport; verify me
Biometrics are big these days. But what benefits do they bring to travelers? Ryanair makes a move in Austria and United makes more cuts to...
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DLD 185: A loyalty deep dive in Bangkok
What's next in the travel loyalty world? Time for a field trip to Bangkok to find out. The annual Loyalty Conference is always good for...
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DLD 184: An episode about something
There are topics in this episode. Lots of them. Some of the best topics. But I have no idea what they are so you’ll need...
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DLD 183: A Tibet Temper Tantrum
Clicking the like button costs one Marriott employee his job. American is crying foul in Chicago and Delta's efforts to remain neutral aren't working out...
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DLD 182: Blown tires, blown service recovery
A blown tire in Newark caused rolling delays and some pretty poor customer service in Portland. Delta struck a nerve in Georgia that could hurt...
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DLD 181: Akbar’s busy week
Rebranding an airline is a lot of work. So is throwing a ridiculous party for a new aircraft subtype. Welcome to Qatar Airways' CEO Akbar...
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DLD 180: Engines Turn Or Podcast Speaks
No, that's not really what ETOPS stands for but with the rash of engine issues in the past week we couldn't help talking about them....
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DLD 179: When we couldn’t figure out where to go
Every now and then you'll find us together somewhere around the world. This trip ended up in Sofia, Vaduz, Stuttgart and Munich because we suffered...
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DLD 178: The Dots & Lines Memorial Episode
Naming a stadium costs big bucks. And when the name is poorly phrased that can be all sorts of awkward as United is discovering. Niki...