The era of punitive loyalty is over
Are we ready for an end to "punitive" loyalty programs? Does the travel loyalty industry need to evolve wholesale to keep up with consumer demand?...
frequent flier
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United Basic Economy fares are alive, spreading
April 18th marked the true beginning of the United Basic Economy era. The first passengers subject to the no carry-on bag rule flew that day...
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Double elite points on JetBlue this Spring
Double points promos are nice. Even better when the points count towards status qualification. Check out JetBlue's TrueBlue Mosaic promo for Spring '17.
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More miles, fewer fees for Singapore Airlines awards
Would you rather pay more miles or more cash for an award ticket? Singapore Airlines is revising its award charts and policies, increasing points required...
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Southwest enhancing same-day standby policy
Southwest is making changes to its free standby policy for A-List members. And, unlike most "enhancements" we see from airlines, this seems to be a...
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An advantage for AAdvantage?
Does American Airlines own the word "Advantage" globally? It seems that even when used in conjunction with other words the company believes so.
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United adds summer San Francisco – Munich service with lots of award space open
Searching for award space across the Atlantic on United Airlines this summer. The newest route - San Francisco to Munich - is worth a look.
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Getting decommitted: Tales of a Norwegian cancellation at Gatwick
A security "incident" and passenger detention led to an hour delay on my recent Norwegian flight. That started a domino effect, eventually leading to a...
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Reducing the emphasis on points in the new Marriott Rewards program
The new Marriott Rewards program will focus more on experiences and less on points based on comments made at the Loyalty 2017 conference in London...
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Accor + Qatar Airways announce reciprocity that’s not quite reciprocal
It is a self-proclaimed "industry leading" deal that is far from leading. The new Accor Hotels + Qatar Airways arrangement doesn't even really follow others...