United’s MileagePlus Program: Hidden Restrictions-Friendly
For several years now I’ve been touting the benefits of the United MileagePlus program. Not because of the customer service or the quality of United’s...
frequent flyer
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What’s the value of a MilePoint Premium membership?
The MilePoint site has their premium membership package available for sale again this week meaning it is time to decide if I want to spend...
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Family pooling comes to JetBlue’s TrueBlue
JetBlue’s TrueBlue has become the first program in North America to allow for pooling of points amongst a family. The new family pooling program allows...
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Do major program devaluations affect customer satisfaction?
This has to be a rhetorical question, right? Of course major changes to the programs piss off customers such that they’re ready to grab their...
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Free travel tools I use – My presentation from FTU Tampa
At the recent Frequent Traveler University event in Tampa I led a session talking about online free travel tools I use and how they help...
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Lufthansa cutting first class cabin on some routes
The long, slow death march of international first class cabins continues to move forward (similar stories were being discussed 15 months ago, too). Lufthansa confirmed...
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JetBlue Mint introduced to the premium transcon market
Don’t call it “first class” or “business class.” Don’t talk about exclusivity or tiers. JetBlue doesn’t want those sorts of divisive terms used when describing...
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TAM sets alliance switch date: 31 March 2014
We’ve all known that the move was coming and that there would be about 180 days of advance warning. Well, today is the 180-day mark....
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Air Canada expands Tango fares, chips away at loyalty value
For Air Canada customers the process of determining earning rates and benefits in their Aeroplan and Altitude programs is a bit of a challenge from...
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Reciprocity in place for American Airlines and Qatar Airways
Qatar Airways is joining the oneworld alliance at the end of October and is shoring up the bilateral partnerships associated with that move. Today’s announcement...