Finding the carrot ineffective, Frontier wields the stick with their customers
Airlines are looking to cut costs in just about every way imaginable. For Frontier airlines a major focus on that front has been encouraging customers...
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My FTU presentation: Maximizing United’s MileagePlus program
As part of the FTU event last weekend I presented a session on maximizing United’s MileagePlus program. I don’t think that there is anything particularly...
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Loyalty has to be a two way street; otherwise it is just bribery and that’s not sustainable.
How do you react when the head of a major airline loyalty program so bluntly states their case? More to the point, what do you...
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Airline or cash-back cards: What is the industry saying to customers?
I had the opportunity last week to sit in on an industry conference focused on loyalty programs, points and consumer behavior. Not surprisingly, a decent...
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Save 30% on JetBlue TrueBlue bookings through 26 April
Looking to travel using JetBlue TrueBlue points in the next couple months? For the next couple days you can save 30% on the redemption costs....
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Etihad buys in to the Indian market, takes stake in Jet Airways
The Etihad buying spree shows no signs of slowing down any time soon. The Abu Dhabi-based carrier has confirmed that it is taking a 24.9%...
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Elite Rewards from American Airlines: Compelling at every tier but not unique
Looking for some useful perks in an airline loyalty program above and beyond the normal elite tiers? American Airlines has a rather compelling offer out...
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Irrational expectations in the world of airfare pricing
I’m often intrigued by the information I can glean from Twitter chats. I tend to avoid them more than participate in them but a chat...
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Getting value from not being quite so loyal
Two unrelated interactions over the past week or so have me thinking about loyalty and value and where to draw the line in the search....
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PointsHound adds AAdvantage, Elevate and Etihad Guest as earning partners
PointsHound, the hotel booking site which lets you earn airline points for your stay, has added a few new partners to their earning options in...