10 Responses

  1. oliver2002
    oliver2002 at |

    I suppose the screen scraping was getting worse…

  2. Carl
    Carl at |

    Or UA management really has trouble listening to their customers and their employees. Only hears what they want to hear?

  3. ralph
    ralph at |

    would be a non issue if UA fixed its IT upgrade issues with n*sync and out of sync tickets

  4. Ryan
    Ryan at |

    You have to wonder what UA is thinking sometimes… or if they’re thinking. They seem so tone deaf lately, IMHO.

  5. Lark
    Lark at |

    Seth –

    What is your take on this? If it is what I think I am reading, this would be a very nice enhancement…

    “The modified function will become available for the life cycle of a flight number sometime in the coming weeks. — Houston Chronicle

    Read more here: http://www.star-telegram.com/2012/09/14/4260127/business-briefs-united-airlines.html#storylink=cpy#storylink=cpy

  6. Oliver
    Oliver at |

    I don’t think the fix they have announced now, making it an opt-in feature, is what they were planning from the get go. If that was the case, they’d deserve an F for they way they communicated the initial change and how they reacted to it in the hours afterwards (there were a few posts from UA Insider on FT after the initial post).

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