So, think you can run an airline loyalty program? Prove it!

It seems that there is another opening in the world of airline loyalty program management; anyone care to apply for the job of Director – Loyalty Marketing?

Some of the job responsibilities include:

Identify recurring issues for high-value customers and drive resolution working with Reservations, Pricing & Revenue, Online Experience and other departments
Work with Marketing Analytics to design targeted loyalty programs for high-value customer segments
Work with Promotions to identify target customers for promotions
Manage administration of program rules (earning and redeeming miles, responding to customer questions) Coordinate with partner airlines on day-to-day program administration, including mileage credits, redemptions, and issue resolution

There are enough arm-chair executives out there that I figure someone should have a shot at this one. Oh, and the job location doesn’t suck, either. Hawaiian Airlines is the company in question.

Also of slight interest is that the position has actually been open for seven weeks now; I just noticed.

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by Seth Miller 3 days ago3 days ago

10 Comments

Ill apply!!

yes. This is my dream job. Expect a lot of HA promotions until I am fired.

No, I don’t want the job. But, I am curious what that job pays. 🙂

I hope that kyunbit gets the job!

I can piss people off as easy as the rest of them!

Marathon Man would be perfect for the job! 🙂

Based on the posts on FT, MP, etc seems like thousands of people consider themselves perfectly qualified!!

@Pizzainmotion

Using data from Glassdoor.com, from various airlines: At United a director earns an average of $130K base. Alaska was closer to $100K, but this is Honolulu and its not the cheapest spot in the world. They seem to want an MBA so they may be willing to pay well.