New slimline seats on United: not the crappiest option!
When United Airlines announced last August that they’d be changing the seats on their Airbus A319 and A320 planes there was a bit of concern among...
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How competition is working in favor of the passenger experience on certain US domestic routes
There are plenty of tales lamenting the race to the bottom in amenities and service for passengers in the United States. But that is not...
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Delta ups their game on transcon service from JFK
Competition does strange things, like making the airlines offer better products to attract customers. Hard to say that’s a bad thing, right?? Delta is adding...
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Finding the carrot ineffective, Frontier wields the stick with their customers
Airlines are looking to cut costs in just about every way imaginable. For Frontier airlines a major focus on that front has been encouraging customers...
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Delta joins the party with $200 change fees
Not that it should come as a surprise to anyone, but Delta has joined United Airlines and US Airways in charging $200 for changes on...
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Airport 24/7: Inside the crazy of operations at MIA
It is no surprise that I’m a huge fan of just about everything associated with aviation and air travel. And I’ve been fortunate to have...
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Find a better flight experience: The Routehappy Happiness Scale
Air travel is treated as a commodity market for the most part. Price is, by far, the most significant driver of purchase decisions. But there...
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Etihad buys in to the Indian market, takes stake in Jet Airways
The Etihad buying spree shows no signs of slowing down any time soon. The Abu Dhabi-based carrier has confirmed that it is taking a 24.9%...
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Dear passengers, this delay is not our fault
Airlines are good at deflecting blame when things go wrong. It is not at all uncommon to hear the refrain, "There’s nothing we can do;...
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United raises change fees in domestic markets
Hooray, ancillary fees! Most airlines are big on them these days as a way to raise more revenue and United Airlines has apparently decided that...