Loyalty program changes: AsiaMiles gets the messaging right
Change happens. Getting the messaging about those changes right is a rare win for loyalty programs and their members. AsiaMiles is in that rare group,...
awards
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A tease for the future of FlyingBlue rewards, and it is awful
Every now and then a ridiculously bad priced award redemption pops up that makes me wonder what the folks in the head office are thinking....
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DLD 190: Get your engine running, head out on the skyway
Aircraft engines are causing more than their share of issues these days. Failures on the ground and in the air are raising lots of questions....
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JetBlue goes semi-private, adds codeshare with JetSuiteX
How to grow in a highly competitive west coast market while limiting risk, staying small, and maintaining the better than average inflight product a company...
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Qatar Airways’ Privilege Club goes online-only
Online access to account information and award booking is great. When it works. Qatar Airways is set to push its Privilege Club operation to online-only,...
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Alaska Airlines 72-hour rule puts a hurt on MileagePlan
Looking for a last-minute Alaska Airlines MileagePlan award trip to Asia? That's not likely to turn out very well. The program recently implemented a 72-hour...
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A last hurrah for topbonus
The TopBonus program, formerly of AirBerlin, has airline redemption options once again. But how long will that - or the rest of the program -...
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Behind the Miles&Cash numbers at Miles and More
Cash & Points awards make loyalty program members happier and more engaged. That's the theory and it usually seems to hold true. But some stats...
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DLD 174: New year, new rules, new programs
Welcome to 2018, where hotel loyalty programs are updating their rules and one is starting over completely. A late 2017 bankruptcy is finally getting resolved...
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This week’s 1.4 million point award redemption: Alitalia Millemiglia
Got 1.4 million Alitalia Millemiglia points to burn? That just might be enough for one business class ticket between Rome and Los Angeles according to...