Delta locks down award changes close to departure
I’ve written many times about my love for free award changes as a top-tier elite. It is one of the most valuable benefits of airline...
frequent flyer
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Continental Expert Mode, now on steroids
When Continental updated their website to include the so-called “expert mode” a few weeks ago it was a pretty cool. Being able to click on...
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Marketing emails getting a lot more personal
Ever feel like there’s someone out there watching your booking habits and changing what options you’re being presented based on that? Well, just because you’re...
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Changes to Mileage Plus & CC: Do they really matter?
Over the past couple days there has been a lot of coverage (Gary’s; Points Guy’s, among others) regarding the Chase Mileage Plus Explorer card, the...
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“Expert Mode” inventory listings coming to continental.com
As part of the merger between Continental and United Airlines there has been significant speculation about nearly everything. One of the more passionate discussions amongst...
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The ever decreasing value of upgrade awards
Not too long ago the common view was that the best value for redeeming frequent flyer points was on upgrade awards. The logic was actually...
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And the winner is….. Mileage Plus
The competition was pretty weak but Mileage Plus was announced this morning as the surviving frequent flier program name for the new United Airlines. This...
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Are frequent flyer points actually gaining value?
As part of a story in the June issue of Inside Flyer magazine I was included in an interview panel with some big names in...
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Delta folds – again – in the face of misguided publicity
First it was the YouTube video of soldiers being charged the appropriate fees for checking their bags on a Delta flight that caused the airline...
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Malaysia Airlines to join oneworld Alliance
In what is likely the most significant frequent flyer-related news to come out of the annual IATA World Air Transport Summit meetings this year, the...