Delta locks down award changes close to departure
I’ve written many times about my love for free award changes as a top-tier elite. It is one of the most valuable benefits of airline...
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Marketing emails getting a lot more personal
Ever feel like there’s someone out there watching your booking habits and changing what options you’re being presented based on that? Well, just because you’re...
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Changes to Mileage Plus & CC: Do they really matter?
Over the past couple days there has been a lot of coverage (Gary’s; Points Guy’s, among others) regarding the Chase Mileage Plus Explorer card, the...
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Checking In: Rodd Park House Inn, Moncton, Canada
Passing through Moncton for a few hours and looking for a place to stay? We were, too. Thanks to the folks at hotels.com (I love...
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The ever decreasing value of upgrade awards
Not too long ago the common view was that the best value for redeeming frequent flyer points was on upgrade awards. The logic was actually...
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Delta’s got international upgrades on the cheap
I find the timing of this promotion somewhat ironic as I just finished writing a post about why using miles to upgrade is such a...
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Checking in: My pod at the Hotel Nihonbashi Villa
Two years ago on my visit to Japan I slept in a plywood box. It was a crude approximation of the somewhat famous "pod" hotels...
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Checking in: Dream Hotel Downtown, NYC (Review)
The road to the opening of the Dream Hotel Downtown in New York City‘s Chelsea neighborhood was a long and expensive one. The project took...
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Are frequent flyer points actually gaining value?
As part of a story in the June issue of Inside Flyer magazine I was included in an interview panel with some big names in...
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Delta folds – again – in the face of misguided publicity
First it was the YouTube video of soldiers being charged the appropriate fees for checking their bags on a Delta flight that caused the airline...