9 Responses

  1. MilesAbound
    MilesAbound at |

    I am very curious as to the legal basis the airlines have for this. The language on the website you quote is irrelevant. By way of extreme comparison, the terms & conditions could also say “We reserve the right to kill anyone who does not comply with the rules of our program” but clearly that would not be legal. So just because it’s written down does not mean it is legally enforcable. And indeed it does not even mean they think it is – their lawyers may also find it ambiguous but choose to leave it their anyway. They know that the chance of anyone seriously challenging them is so slim. It would be great to see a large, well capitalized entity challenge them on this. Just not sure anything exists. I mean the reality is the world’s number one website is one gigantic web-scraping tool and I doubt United or AA or Delta or WN would feel so damn cocky sending them a C&D. Maybe one of these services needs to sell out to a Google and then fight the fight on level terms

  2. Oliver
    Oliver at |

    From the UA T&C: “User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this Web site or the content contained therein or for any other unauthorized purpose without United Airlines’ prior written permission.”

    So basically, I not only prohibited from using my own scraper to track my balance, but I can’t even hire a personal assistant (manual process) to log into united.com on my behalf and email me the latest account information.

  3. Oliver
    Oliver at |

    @MilesAbound — TripIt isn’t exactly a small company. They are owned by Concur, a $3B (marketcap) publicly traded company that certainly could afford a lawyer or two.

  4. Ryan E
    Ryan E at |

    I agree it’s a customer-unfriendly move. Though with more airlines piling on now, though, seems like it’s a matter of time before most of the aggregator sites become useless and whither away. The airlines are always quick to join one another in taking things away.

    AA was especially irritating because at first they continued to insist that blocking Award Wallet was for “security” purposes. Even Randy Peterson defended AA on that basis. Then as Seth mentions, AA eventually admitted they would be OK if they got paid for access.

  5. MilesAbound
    MilesAbound at |

    @Oliver yes good point I realized that after posting. So actually I am glad to see this is TripIt. While they appear to be complying, I’d be very interested to see if they decide to challenge. At the very least, it would be interesting to discuss this with a lawyer who knew this space.

  6. Eager Traveler
    Eager Traveler at |

    yup…anything to inconvenience a customer…. they are quickly approaching Air Canada’s moto… If you’re not unhappy we’re not happy.

  7. Eager Traveler
    Eager Traveler at |

    United that is

  8. Glenn
    Glenn at |

    Not sure it will make any difference, but I would suggest taking to social media to express your displeasure, if any, with this move by United.

    Here’s their Facebook page:

    and here they are on twitter:

  9. News And Notes For Monday, December 10th « Pizza In Motion

    […] Wandering Aramean reports that United has joined the club in shutting off aggregation sites like Awa….  Just more piling on for some of my favorite services.  Award Wallet is a big part of being able to manage all the different accounts our family has.  While I’m disappointed that the major airlines are chipping away at it’s effectiveness I’m hopeful there will be a resolution that satisfies the airlines while providing their customers with this integral service. […]