Finding an award seat from here to anywhere
Ever find yourself thinking about a trip and not really caring about where you’re going, so long as you can get somewhere across the ocean?...
Frequent Flyer
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My favorite conversation from FTU DC
It is no secret that the best conversations at larger events happen in the margins. Smaller conversations among more intimate groups naturally tend to be...
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Finding the carrot ineffective, Frontier wields the stick with their customers
Airlines are looking to cut costs in just about every way imaginable. For Frontier airlines a major focus on that front has been encouraging customers...
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My FTU presentation: Maximizing United’s MileagePlus program
As part of the FTU event last weekend I presented a session on maximizing United’s MileagePlus program. I don’t think that there is anything particularly...
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Loyalty has to be a two way street; otherwise it is just bribery and that’s not sustainable.
How do you react when the head of a major airline loyalty program so bluntly states their case? More to the point, what do you...
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Airline or cash-back cards: What is the industry saying to customers?
I had the opportunity last week to sit in on an industry conference focused on loyalty programs, points and consumer behavior. Not surprisingly, a decent...
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Save 30% on JetBlue TrueBlue bookings through 26 April
Looking to travel using JetBlue TrueBlue points in the next couple months? For the next couple days you can save 30% on the redemption costs....
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Etihad buys in to the Indian market, takes stake in Jet Airways
The Etihad buying spree shows no signs of slowing down any time soon. The Abu Dhabi-based carrier has confirmed that it is taking a 24.9%...
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Elite Rewards from American Airlines: Compelling at every tier but not unique
Looking for some useful perks in an airline loyalty program above and beyond the normal elite tiers? American Airlines has a rather compelling offer out...
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Irrational expectations in the world of airfare pricing
I’m often intrigued by the information I can glean from Twitter chats. I tend to avoid them more than participate in them but a chat...