A Letter to Employees from United’s CEO
United Airlines' new CEO has a message for employees: It is time to move forward and serve customers with the right tools and product. And...
News
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Lufthansa’s New Connectivity Play: Many Questions Remain
Lufthansa announced plans to fit its narrow-body fleet with wifi starting in 2016. The announcement was not unexpected but it leaves some questions behind, including...
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Regional Pilot Shortage Hits Hard
Think there is an impending shortage of pilots on the horizon? These two executives of regional carriers will tell you that's not really the case....
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The End of Managed Inclusion is Bad News for TSA PreCheck
The TSA is cutting the number of passengers screened through its PreCheck expedited screening lanes. That's bad news across the board for travelers, especially those...
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Airline Customer Service on Social Media Done Badly
I love the idea of airlines using social media to interact and support their customer in near real-time. I just wish the advice offered was...
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What is the future of Delta’s Breast Cancer One?
The iconic, pink 767-400 from Delta Airlines known as Breast Cancer One went in to the paint shop a couple weeks back and will emerge...
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SAS Kills the Oil Route
In the world of niche routes the all-business class flight between Houston and Stavanger, Norway is towards the top of the list. At least for...
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Airbus Opens Mobile to the World
Welcome to the newest aircraft factory in the world, the Airbus Final Assembly Line in Mobile, Alabama. All sorts of "firsts" associated with the facility,...
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Porter Air adds Florida to its Route Map
Melbourne, Florida will come to the Porter Air route map this winter with 1x weekly service on the Q400 from Billy Bishop Airport in downtown...
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Looking back at a spectacular aviation journalism career
A look back at the past 25ish years of news and people in the aviation industry, told by Terry Maxon in the way that only...