JetBlue’s fight to reclaim its brand
Arguably it would simply be easier to not screw up the brand in the first place. But for JetBlue the demands of Wall Street were...
PaxEx
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Delta signs as Gogo’s largest 2Ku customer
Delta and Gogo are teaming up to dramatically expand in-flight internet connectivity options. More than 250 planes will have faster service covering more of the...
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Is the LaGuardia Perimeter Rule Ready to Depart??
The LaGuardia Perimeter Rule has limited flights out of the New York City airport for more than 50 years. The Port Authority is reportedly studying...
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Southwest grounds 128 planes for missed inspections
More than 100 planes were pulled out of service overnight when Southwest Airlines discovered it had failed to perform mandated inspections on a backup rudder...
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Lufthansa and Altea Corporate Recognition: A bespoke approach to business and loyalty
Lufthansa and Altea Corporate Recognition hope to tweak the benefits granted to corporate customers, providing more granular benefits rather than just giving everyone status. Is...
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The DoT Takes a Softer Stance on Consumer Protection
So the super-cheap United first class fares will not be honored and the DoT is OK with that. So am I, though the wording of...
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How a pilot strike led to $680mm in cuts for new planes and services
Air France-KLM is deferring delivery of new aircraft to save cash. And it placed the blame for that move squarely on the pilots union and...
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Wifi on international flights: Present and future
Who is winning the race to provide wifi on international flights? Probably the consumers, with United Airlines following and Delta close behind. American is a...
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Delta’s checked bag guarantee: 20 minutes or 2,500 points
The new Delta checked baggage guarantee says your bags will be out in 20 minutes or you get 2,500 points. Yes, it is copying Alaska...
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Snowed in (or a BA snow job) in Istanbul
Howling winds, blizzard conditions and terrible customer service. Just another relaxing trip to Istanbul, right? The story ends well enough, but British Airways has some...