American’s response to the “operational issues”
Faced with continuing operational issues American Airlines has stepped up on the customer service side of their game, aiming to keep customers happy despite flight...
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Can technology deliver better customer service?
American Airlines is in the news this week with an announcement that they are going to be deploying tablets to all their flight attendants in...
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JetBlue’s new in-flight Wifi: Fast and Free*
It seems that things are still on schedule for the deployment of the satellite-based in-flight internet connectivity on JetBlue starting in early 2013. The company...
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Airline PassBook integration is live: United & American support confirmed
One of the most significant travel-related features of the latest Apple iOS6 upgrade is the PassBook application. It will make management of boarding passes and...
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Is the American Airlines operation really “in shambles?”
If you read the Middle Seat column over at the WSJ then you may have noticed a rather bold set of claims being laid out...
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Delta, Gogo up the ante for in-flight entertainment
The battle for in-flight entertainment supremacy wages on. The latest move in the space comes from Delta and Gogo, announcing major upgrades to the carrier’s...
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Lounges coming and going in NYC
Lots of activity in the New York City airline lounge space in recent weeks, nearly all of it good news for passengers. Two new lounges...
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And now United’s “Expert Mode” is coming back
On the plus side, it seems that United Airlines is being true to their word that a replacement for the recently departed "Expert Mode" functionality...
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More fees, fewer points for some Frontier passengers
Airlines and online travel agencies (OTAs) continue in their fight over distribution costs and, once again, customers are stuck in the middle. The most recent...
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Your iPhone is taking over your travel life
Is there any doubt remaining that Apple wants total control over the way you integrate your life with their devices? If you think the answer...