Hyatt, MGM announce huge new partnership
Today is a major day in the world of hotel loyalty and Las Vegas. In short, 12 properties – all part of the MGM portfolio...
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Where to credit a one-off oneworld flight??
Last week I was facing a bit of a conundrum: I had an upcoming flight on an alliance I don’t bank a lot of miles...
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Pennies, pennies everywhere
If you’ve paid attention to the CC churning space at all you know that the holy grail is a service which allows for “purchase” transactions...
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Award ticket surcharge arbitrage: Aussie style
Want to save hundreds of dollars in fuel surcharges on Qantas award flights between Australia and Europe? Turns out it is a trivial task. Thanks...
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Double Up points earning at more than 3200 hotels via PointsHound
When hotel booking engine PointsHound started up late last year there were some notable limitations to the service. Most significantly, like other OTAs, bookings made...
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Mileage earning coming to Norway
For nearly the past decade earning points for flights within Norway was not possible thanks to laws designed to encourage competition and prevent one airline...
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So, just how big a deal was the 75K AmEx signup bonus?
If you believe the bloggers, the latest sign-up promo might have been the most significant news this year. It certainly gathered the most posts in...
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Finding the carrot ineffective, Frontier wields the stick with their customers
Airlines are looking to cut costs in just about every way imaginable. For Frontier airlines a major focus on that front has been encouraging customers...
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My FTU presentation: Maximizing United’s MileagePlus program
As part of the FTU event last weekend I presented a session on maximizing United’s MileagePlus program. I don’t think that there is anything particularly...
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Loyalty has to be a two way street; otherwise it is just bribery and that’s not sustainable.
How do you react when the head of a major airline loyalty program so bluntly states their case? More to the point, what do you...