Loyalty program spinoffs: the way of the future??
Brazilian airline Gol is struggling. They reported losses last week of BRL 201 million (~$96mm) for the quarter, the fifth loss in six reporting periods....
frequent flier
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Virgin America, Hawaiian Airlines introduce redemption reciprocity
Members of Virgin America‘s Elevate program can redeem their frequent flyer points for travel to Hawaii and beyond under a partnership with Hawaiian Airlines announced...
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Need to top off your Delta SkyMiles Medallion status? Just buy it!
For Delta SkyMiles customers who are going to come up just a bit short of their desired Medallion status level in 2012 there is an...
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Virgin America introduces status matching for Elevate program
A couple months ago Virgin America‘s Elevate program officially launched Silver and Gold status tiers within the program. This week the carrier announced a challenge/match...
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Singapore Airlines upgrading long-haul business class seats
A report from Australia Business Traveler this week indicates that Singapore Air is upgrading a number of their long-haul aircraft to offer a better in-flight...
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And this is why breaking the rules for more than a decade is a bad idea
Just a friendly reminder that claiming ignorance of the rules doesn’t mean that the airlines won’t shut you down – hard – when they decide...
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Starwood joins the Passbook era
Want to access your hotel loyalty account information quickly and easily via the iPhone Passbook application? If you’re a member of the Starwood Preferred Guest...
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Introducing search alerts for Cash & Points hotel awards
If you’ve read my stuff here much you know that I’m not particularly into hotel loyalty programs; I generally don’t find the value proposition to...
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United upgrades benefits for Global Services members
Admittedly this change will be of value to a very, very small population of customers but, as a part of the notification United Airlines sent...
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United reverts to a customer-friendly expiry policy for upgrade instruments
United Airlines used to have a reasonably customer-friendly expiry policy for the upgrade instruments earned by their top elite members: they were valid through the...