More, better and cheaper wifi in the sky!
More planes are flying with wifi than ever before. Added bonus: It is generally more useful and cheaper, too! Some great data out in the...
KLM
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KLM’s bot play: Automating Social Media
KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the...
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Basic Economy goes global on Delta
Market "segmentation" revenue is growing faster than ever at Delta and the carrier plans to maintain that pace. Basic Economy on a global scale is...
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Air France, KLM, Jet Airways get cozy in Europe-India JV
An industry first joint venture covering Europe and India is now in place for Air France, KLM and Jet Airways. And the group seems to...
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Flying Blue goes Revenue Based
It is official: Flying Blue is now a revenue-based loyalty program. Points earning and redemption will both shift in early 2018, driving what the company...
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DLD 165: Ch-ch-ch-changes
Everything is changing, from routes to aircraft types to terminals to award charts. And there's a good reason it is happening now. Plus, concerts on...
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Out with the old, in with the new: The cycle of airline changes
This has been an amazing #AvGeek weekend. Are you in it for the nostalgia or to celebrate the new? Or maybe a bit of both.
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KLM’s newest destination: WhatsApp
KLM's newest destination reaches 1 billion potential customers. The airline is now available for bookings and support via WhatsApp, making it the first verified airline...
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Rumors abound: Nashville, Orlando transatlantic growth coming
Growing competition means growing routes across the Atlantic. Delta and British Airways are expected to announced new routes imminently to help fend off the LCCs.
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Stock swap: Delta, Virgin Atlantic, Air France/KLM making moves on each other
Competition takes a hit across the Atlantic as Delta brings its partners tighter together. Lots of money and ownership shuffling around and could the Virgin...